Blackberry INTERNET SERVICE - VERSION 3 Guia do Utilizador descarregar pdf (Página 42)

8281

FAQ

Please check the FAQ page before contacting us.

For BlackBerry email account: 1. Press “Edit” for the BlackBerry email account.

2. Press “Forgot Password?” 3. Enter the answer for your secret question and press “OK”.

Your password will be sent.

For ISP email accounts: Contact your email service provider.

Yes. When making a contract for sp-mode when canceling i-mode, the existing email

address is automatically enabled.

When making a contract for i-mode when canceling sp-mode, the existing email address is

automatically enabled.

If you forget your log in password, it can be reissued.

Procedure: 1. Click “Forgot Password?” at log in screen.

2. Enter your BlackBerry ID user name. 3. Enter the registered answer for your secret

question when creating your BlackBerry ID. Your password will be sent.

・If you forget your user name, it cannot be reissued. You need to create a new BlackBerry ID.

Yes. Please refer to “Setting up delivery confirmation” on P.53.

No. Flash images and videos cannot be displayed. ・Flash is not compatible.

However, you can watch YouTube videos when using Wi-Fi.

• Some videos cannot be watched.

You can set spam mail prevention for sp-mode from the docomo service portal.

Please refer to “How to spam email prevention” on P.43

You must switch the device. Validate your previous email address. Please refer to

“Switching devices” on P.27 for BlackBerry

Bold

™

9900 or on P.36 for other

BlackBerry

devices.

Yes. You can view and save attached files on the device. Also, you can save to a microSD

™

card. Procedure: 1. Open the email screen, press the “Menu key ” and select “Open

attachment”. 2. The list of attached files is displayed. Press the “Menu key ” again.

3. Select “Open attachment” to view. Select “Download attachment” to select a destination

where you want to save the file.

Procedure: 1.Press “All” in the Navigation bar.

2. Press “Options” → “Device” → “Advanced System Settings” → “Host Routing Table”.

3. Press “Menu key ”, then press “Register Now”.

4. A message confirming registration will be sent.

Please try to send service book. Please refer to “Send service books” on P.28 for BlackBerry

Bold

9900 or on P.37 for other BlackBerry

devices.

If you forget your log in password, it will be sent to a PC.

Procedure: 1. Click “Forgot Password?” at the log in screen on a PC.

2. Enter your user name or PIN and click “Request Password”.

3. The information will be transmitted and your password will be sent.

Contact docomo Information Center if you forget your user name.

◎

From mobile phones: 0120-055-250 (toll free)

◎

From DOCOMO mobile phones (no area code): 151 (toll free, in Japanese only)

◎

From landline telephones, etc.: 0120

800

000 (toll free, in Japanese only)

I forgot my email password.

I cannot send/receive emails after initializing (deleting security)

my BlackBerry device.

Is there a setting for not sending "Request a read receipt for

this message"?

I forgot my log in password and user name for my BlackBerry

Internet Service user account.

The "Email Settings" icon is not displayed.

I cannot receive email. For BlackBerry Internet Service, the email

account icon is not displayed. How do I display it?

Can I use an existing i-mode email address (

docomo.ne.jp) in

sp-mode? Can I use an existing sp-mode email address

(

docomo.ne.jp) in i-mode?

I forgot my BlackBerry ID log in password and user name.

Can spam email prevention be configured for an i-mode email

address (

docomo.ne.jp) with my BlackBerry device?

Can I display Flash images and play back flash videos and

YouTube videos full-screen?

Can I view and save attached document files (PDF, Excel, Word,

PowerPoint, etc.) and music files on the device?

Can I save to a microSD

™

card?

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