Blackberry Torch 9810 Guia do Utilizador

BlackBerry Torch 9810 SmartphoneVersion: 7.1User Guide

To remove the battery door, press and slide.Insert the SIM cardDepending on your BlackBerry smartphone model or your wireless service provider, you m

• To mark all messages that are prior to a specific date as read, highlight a date field. Press the key > Mark Prior Read.Add, change, or remo

1. On the home screen, click the Messages icon.2. Highlight an email.3.Press the key > File. 4. Highlight a folder.5.Press the key > File.

Options for email filtersOption DescriptionFrom Specify one or more contacts or email addresses that the email filter should search for in the From fi

Option Descriptionforwarded, specify whether it is forwarded with high importance or with the email header only.Filter email by sender or subject1. On

In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synch

3. If the Message Services field appears, set this field to the appropriate email account.4. Change the Delete On field to Mailbox & Handheld.5.Pr

Google MailAbout Google Mail on your smartphoneDepending on your wireless service plan or administrator, you can add a Google Mail account (also known

Create or delete a Google Mail label1. On the home screen, click the Messages icon.2.Press the key > Labels.• To create a new label, click New L

2. Highlight a Google Mail message or conversation.3.Press the key > Report Spam.4. If necessary, click Yes.Text messagesAbout text messagesTo s

Attach a media file, contact card, appointment, or location to a text messageBefore you begin: To attach a video, the video must be recorded in MMS mo

New in BlackBerry 7.1BlackBerry 7.1 enhances the BlackBerry experience with new functionality and innovative apps.Wi-Fi callingIf your wireless serv

Delete the history from a text messageDo one of the following: • To delete an individual message from the history, highlight the message. Press the

Stop receiving messages from a cell broadcast channelBefore you begin: Verify that your wireless service provider does not use the cell broadcast chan

Unsubscribe from public warning messagesDepending on your region and wireless network, the name of the public warning system will vary.1. On the home

5.Press the key > Send. Related informationPersonal distribution lists, 200I can't send messages, 43 Create a link for a PINYou can create

AttachmentsHow to: AttachmentsAbout files and attachmentsYou can view and download attachments and store them on your BlackBerry smartphone or a media

• If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the key. • If you are downloading a file from

1. On the home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3.Press the key > Properties. Related info

Troubleshooting: AttachmentsA skipped content bar appears in a documentMore content is available for you to download to your BlackBerry smartphone.1.

Allow messages from contacts in your contact list or allowed sender list1. On the home screen or in a folder, click the Options icon.2. Click Security

S/MIME and PGP protected messagesS/MIME and PGP protected message basicsAbout signing and encrypting messagesIf your email account uses a BlackBerry E

Public warning messagesIf your wireless service provider or organization uses a public warning system, you can receive public warning messages, such a

Press the key > Options. 3. In the Encryption section, select the Use Password-Based Encryption checkbox or Use Conventional Encryption checkbox

3. Click the certificate or PGP key.• To import the certificate or PGPkey, click Import Certificate or Import PGP Key.• To import and trust the certif

Press the key > Encryption Details. S/MIME and PGP protected message statusDigital signature indicators for S/MIME or PGP protected messagesIndi

Check the status of a certificate or certificate chainIf a certificate is included in a received message, or is already stored in the key store on you

You can set your smartphone to try to use the default signing and encryption option for your outgoing messages instead. However, if message classifica

Change the size of S/MIME or PGP indicators in messages1. On the home screen or in a folder, click the Options icon.2. Click Security > S/MIME or P

3. In the General section, change the Truncation Mode field to Send Anyway or More All And Send.4.Press the key > Save. To turn on the prompt ag

IBM Lotus Notes native encrypted messagesAbout IBM Lotus Notes native encrypted messagesIf your email account uses a BlackBerry Enterprise Server that

Generate an encryption key, 328Change or delete a contact, 195Turn on or turn off data service or set roaming options, 267Options for email filters, 1

The number of new or unread messages is different than I expectThe number of new or unread messages includes saved messages and filed messages.If you

Bluetooth enhancementsYou can now send multiple pictures at once using Bluetooth technology. For details, see Send a file.Conveniently send and receiv

A message, attachment, or Google Mail conversation is cut short or doesn't appearTry the following actions:• Wait for a short period of time. You

HTML email messages don't appear correctlyTry the following actions:• Wait for a short period of time. Your BlackBerry smartphone receives long m

• Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, your smartphone should

Files and attachmentsHow to: FilesFile basicsAbout files and attachmentsYou can view and download attachments and store them on your BlackBerry smartp

Save a file or an attachmentBefore you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterp

About files and attachments, 114 Send a fileBefore you begin: To send a video, the video must be recorded in MMS mode.1. On the home screen or in a fo

5. Click a folder.6.Press the key > Paste. Related informationSend a file, 115 Managing files and attachmentsView properties for a fileYou can v

3. Find and highlight the file or folder you want to hide.4.Press the key > Properties. 5. Select the Hidden checkbox.6. Click OK.After you hide

In a document, press the key > Table of Contents. To move to a specific heading, click a heading. Click Jump.Move around a spreadsheetIn a sprea

• To move to a specific page in a multipage .tif file, click Table of Contents. Click a page. Click View.• To switch pages in a multipage .tif file, c

BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when

Troubleshooting: FilesA message, attachment, or Google Mail conversation is cut short or doesn't appearTry the following actions:• Wait for a sho

MediaHow to: MediaMedia file basicsPlay a media file1. Do one of the following:• On the home screen, click the Media icon. Click a media type. If nece

Related informationMute a call, 67 Improve sound quality for media files, 142Amplify the volume using the audio boost feature, 142Amplify the volume u

• To delete a file, click Delete.View properties for a fileYou can view the size, author, publication date, and other properties of a file.1. On the h

1. On the home screen or in a folder, click the Options icon.2. Click Device > Storage.3. Select or clear the Media Card Support checkbox.4.Press t

About transferring and synchronizing files, 144 Send a fileBefore you begin: To send a video, the video must be recorded in MMS mode.1. On the home sc

File extensions Video file formatsAudio file formatsASFWMAWMV• Windows Media Video 9• VC-1• Windows Media Audio 9 and Windows Media Audio 9 Profession

• GIF• PNG• TIF• WBMPFor information about media file extensions and media file formats for your smartphone, visit www.blackberry.com/docs/smartphones

Add the song that is playing to a playlist1.When playing a song, press the key > Add To Playlist. 2. Click a playlist.Move or delete a song in a

3. If the media controls don't appear at the bottom of the screen, click the trackpad.4.When the video shows the picture that you want to use as

Keys on the front of your BlackBerry smartphone End/Power• End a call.• Return to the home screen.• Press and hold to turn on or turn off your BlackBe

Record a videoBefore you begin: To perform this task, you might need to have a media card inserted in your BlackBerry smartphone.1. On the home screen

Press the key > Options. 3. Change the Video Format field.4.Press the key > Save. Related informationView properties for a file, 115 Reduc

Camera iconsThese icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned on Geotagging

2. To switch between flash settings, click the flash icon at the bottom of the screen.When you close the camera, the flash setting is saved.Change the

• To turn off autofocus, click Off.Turn off digital zoom for the camera1. On the home screen, click the Camera icon.2.Press the key > Options. 3

Press the key > Options. 3. Change the Warn when pictures remaining drops to field.4.Press the key > Save. Change the location for storing

Use a picture as your smartphone wallpaper1. On the home screen, click the Media icon > Pictures icon.2. Browse to a picture.3.Press the key >

Change your slide show options1. On the home screen, click the Media icon.2.Press the key > Media Options. • To change the number of seconds bet

Click the icon. 3. Do any of the following: • To pause recording, click the icon. To resume recording, click the icon. • To stop recording,

• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller pictures.• In th

Keyboard Enter Select an item. Speakerphone Turn on or turn off the speakerphone during a call.Flashing LED color descriptionsThe LED on the top of y

Some pictures that I take are blurryIn low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed.

Ring tones, sounds, and alertsHow to: Ring tones, sounds, and alertsIcons for sound and alert profilesThe icon for the sound and alert profile that&ap

Change your ring tone, notifiers, reminders, or alertsIn any sound profile, you can change your ring tone or notifier tone to an audio file that'

Add or delete a contact alertYou can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific cont

Flashing LED color descriptionsThe LED on the top of your BlackBerry smartphone flashes different colors to indicate the statuses described.Flashing L

4.Press the key > Save. Troubleshooting: Ring tones, sounds, and alertsMy smartphone is ringing or vibrating more times than expectedFor calls,

BrowserHow to: BrowserBrowser at a glance User Guide Browser166

Browser basicsBrowsing the InternetBrowse the InternetFor more information on the charges associated with using the browser, contact your wireless ser

3. In the General section, select the Enable Keyboard Shortcuts checkbox.4.Press the key > Save. Related informationShortcuts: Browser, 60 Searc

On a webpage, press the key.2. Click Home.Close the browser1.On a webpage, press the key.2. Click Close.Playing media files, viewing pictures, a

To see a full icon guide, go to www.blackberry.com/docs/smartphones. Click your smartphone model, then click the Icon Guide.Setup Setup Enterprise Act

• To copy an address for a web page, press the key > Copy Page Address. • To copy an address for a link, pause on or highlight a link. Press

4. Click Add.Change or delete a bookmark for a webpageYou might not be able to change or delete bookmarks added by your wireless service provider.1. O

• To add a bookmark folder, click Add Subfolder. • To rename a bookmark folder, click Rename Folder. Type a new name for the folder. Press the key

Add a search engine from a websiteYou can try adding a search engine if the search engine that you want to use doesn't appear as an option when y

Receive a prompt before you close the browser or stream media from the Internet1. On the home screen, click the Browser icon.2.Press the key > O

Press the key > Save. Turn off JavaScript supportJavaScript is used on some webpages to provide interactive features, such as menus and sounds.

If you change a browser security option, other applications on your BlackBerry smartphone that access a server might be affected.Option DescriptionPer

Add a trusted content serverIf your email account uses a BlackBerry Enterprise Server, you can add content servers to your list of trusted content ser

Your smartphone supports different types of browser push messages. Service loading messages and service indication messages include updated informatio

Add an RSS feed from the browser1.In the browser, on a webpage with an RSS feed, press the key. 2. Click Subscribe to RSS Feed.3. Select the checkb

Applications Browser Manage Connections Maps Help Password Keeper Voice Dialing Applications folderSome applications might appear in this folder, incl

On a webpageQuickly switch between tabs Press WZoom in to a webpage Press IZoom out from a webpage Press OGo to the start page Press GReturn to the br

Troubleshooting: BrowserI can't open a new tabYou might not have enough available memory on your BlackBerry smartphone. Try the following actions

CalendarHow to: CalendarSynchronizing calendarAbout synchronization and reconciliationThe wireless data synchronization and wireless email reconciliat

About synchronization conflictsA synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone a

Calendar basicsSwitch calendar viewsYou can view your appointments and meetings in one of four calendar views. Day view, Week view, and Month view dis

Set an alarm in the calendarYou can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not cha

Related informationTurn off your smartphone, 303I can't schedule appointments that span multiple days, 192I can't set some fields when sched

• If you are the meeting organizer, to select the next time that all meeting participants are available, click Next Available Time. • To view a list

• To email the meeting organizer, click Email Organizer.• To emaill all meeting participants, including the organizer, click Email All Attendees.Calen

Change the default calendarChanging the default calendar changes the email address that meeting invites are sent from.1. On the home screen or in a fo

Files Documents To Go FilesSocial networking and mobile purchasing BlackBerry App World Social Feeds Facebook for BlackBerry smartphones Twitter for B

Create a conference call meeting from your smartphoneBefore you begin: To perform this task, you must be the meeting organizer. If you are not the mee

Save your conference call informationYou can save your conference call information so that it is added to the conference call fields automatically whe

Troubleshooting: CalendarI can't schedule appointments that span multiple daysIf you use IBM Lotus Notes, you can't schedule appointments th

correctly. You might need to change your smart dialing options so that you can enter the conference call using the Join Now option.Try the following a

ContactsHow to: ContactsContact basicsAdd a contactDo one of the following: • To add a contact using the Contacts application, on the home screen, cl

• To copy a contact from your contact list to your SIM Card, in the contact list, click a contact. Highlight a phone number . • Press the key >

• To delete a contact from your Contact list, on the home screen, click the Contacts icon. Highlight a contact. Press the key > Delete.Change o

When you are composing a message, press the key > Attach > Contact. 2. Find and highlight a contact.3.Press the key > Continue. Related

Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more th

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintainin

Published: 2012-09-20SWD-20120920121231893

Some applications might appear in this folder, including applications that you download. Word MoleHome screen iconsThese icons are status indicators t

If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on

• To change a personal distribution list, click Edit Group. Click a contact. Click Add Member, Change Member, or Delete Member. Press the key >

3. If necessary, click General Options.4. Clear the Confirm Delete checkbox.5.Press the key > Save. Change the display options for contactsYou c

Store SIM card contacts on your wireless service provider's contact backup serverDepending on your wireless service provider and your wireless se

My contact pictures keep changingThe contact pictures in applications (for example, in the contacts application), might change if you set more than on

ClockHow to: ClockSet the date and time1. On the home screen or in the Applications folder, click the Clock icon.2.Press the key > Set Time.• To

Change the clock faceYou can set a different clock face for the clock, stopwatch and timer.1. On the home screen or in the Applications folder, click

Silence the alarm• If snooze is not turned on, click Dismiss.• If snooze is turned on, click Snooze.Change alarm notification options1. On the home sc

Use the stopwatch1. On the home screen or in the Applications folder, click the Clock icon.2.Press the key > Stopwatch.3. Click the start/stop i

Troubleshooting: ClockThe time on my smartphone isn't correct1. On the home screen or in the Applications folder, click the Clock icon.2.Press th

Read message BBM chat is open Draft message New BBM Groups item Filed message New RSS item Message with an attachment Message is being sent Message i

Tasks and memosCreate a task or memoYou can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible

Change the status of a task1. On the home screen or in the Applications folder, click the Tasks icon.2. Highlight a task.3.Press the key. • To mark

Synchronizing tasks and memosAbout synchronization and reconciliationThe wireless data synchronization and wireless email reconciliation features are

About backing up and restoring smartphone dataIf you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most

About categoriesYou can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear bas

To delete a category, highlight the category. Press the key > Delete.Turn off the prompt that appears before you delete itemsYou can turn off th

TypingHow to: TypingTyping iconsThese icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mod

Highlight, cut, copy, or paste text1. Do one of the following: • On the slide-out keyboard, press and hold the key. To highlight text character b

Hide the keyboardWhen the slide-out keyboard is closed, your BlackBerry smartphone shows the touch screen keyboard when you click a text field, and hi

Change options for typing input methods1. On the home screen or in a folder, click the Options icon.2. Click Typing and Language > Typing.3. For a

Missed call Received call Placed call Voice mail messageCalendar iconsThese icons appear when you highlight a calendar entry. Event reminder Recurrin

Switch typing input methods when you're typingBefore you begin: To perform this task, you must be using your BlackBerry smartphone in portrait vi

If you're using the multi-tap input method, your smartphone doesn't display a list of suggested words. You must press a key once to type the

1. On the home screen or in a folder, click the Options icon.2. Click Typing and Language > Touchscreen Sensitivity.• If you want the screen to res

5. Clear the Names checkbox.6. Change the Email field to Off.7.Press the key > Save. Word substitutionDepending on the display language that you

• To capitalize the entry according to the context, change the Using field to SmartCase.7. In the Language field, change the language.8.Press the k

Press the key > Save. Change options for checking spellingYou can change the type and length of words that the spelling checker includes when ch

SureType technology doesn't recognize a wordUse the list that appears when you type to help you build words that SureType technology doesn't

KeyboardHow to: KeyboardChange the keyboard layoutYou can change your touch screen keyboard layout to a QWERTY, QWERTZ, or AZERTY layout.1. On the hom

Hide the keyboard, 218 Assign an application to a convenience keyYour BlackBerry smartphone has one or more convenience keys on the side of the smartp

Show or hide key indicatorsBy default, when you tap a key on the touch screen keyboard, a dialog box briefly appears showing which key you tapped. You

Your Home screenHome screen at a glance Use a picture as your smartphone wallpaper1. On the home screen, click the Media icon > Pictures icon.2. B

• If you want the screen to respond faster when you touch and hold it, for example, when you touch and hold the screen to open a pop-up menu, change t

LanguageHow to: LanguageAbout typing input languagesYou can set a typing input language to use when you type. The typing input language can be differe

Change an input or display languageBefore you begin: In order to change an input or display language, the language must already be installed on your B

3. Select the Virtual Keyboard Language Key checkbox.To stop using the language key to switch languages, clear the Virtual Keyboard Language Key check

Screen displayHow to: Screen displayUse a picture as your smartphone wallpaper1. On the home screen, click the Media icon > Pictures icon.2. Browse

4.Press the key > Save. Related informationUse grayscale or reverse contrast for the screen display, 238Screen display, 234 Organizing applicati

Move an application icon1. On the Home screen or in an application folder, highlight an application icon.2.Press the key. • To move the application

Set the touch screen sensitivityYou can set how sensitive the screen is to your touch.1. On the home screen or in a folder, click the Options icon.2.

Use grayscale or reverse contrast for the screen display1. On the home screen or in a folder, click the Options icon.2. Click Accessibility.• To use g

Troubleshooting: Screen displayMy display changedDepending on your theme, display options such as icons, fonts, and your home screen background might

3. Click Add.Show or hide a home screen panel1.On the home screen, press the key > Manage Panels. 2. Select or clear the checkbox for each panel

Set the touch screen sensitivity, 221 User Guide Screen display240

GPS technologyDepending on your wireless service provider, this feature might not be supported. How to: GPS technologyDepending on your wireless servi

Press the key > Save. To turn off GPS technology, change the Location Services field to Location Off.Set the GPS receiver that you use to track

Troubleshooting: GPS technologyDepending on your wireless service provider, this feature might not be supported. I can't use GPS technologyDepend

CompassHow to: CompassAbout the compassDepending on your wireless service provider, this feature might not be supported. You can use the Compass appli

• To search for a specific location, in the Search field, type the address or the latitude and longitude coordinates. Click the destination.• To searc

MapsHow to: MapsMap basicsGet directions1. On the home screen, click the Maps icon.2.Press the key > Get Directions. 3. Do one of the following

1. On the home screen, click the Maps icon.2.On a map, press the > Clear Map. View an address on a map using a linkWhen your BlackBerry smartpho

3. Do one of the following:• To zoom in, on the trackpad, slide your finger up. • To zoom to a point on a map, press the key > Zoom to Point.•

Change the information for a location in your list of favorites1. On the home screen, click the Maps icon.2.Press the key > Favorites. 3. Highli

Change where apps that you download appearTo find your downloaded apps more easily, you can set them to appear in a certain folder, including folders

View a coupon or a Groupon offerIf a promotion includes a coupon or a Groupon offer, you can view the offer details on the promotion page. If you have

Change the font settings for mapsIf you change the font settings for maps, your font settings for all other applications do not change.1.On a map, pre

Set the GPS receiver that you use to track your movementBefore you begin: To perform this task, if you don't have an internal GPS receiver, you m

ApplicationsHow to: ApplicationsAbout multitaskingYour BlackBerry smartphone supports multitasking, which allows you to run more than one application

About multitasking, 253 Close an app so that it is not running in the backgroundTo optimize the performance of your BlackBerry smartphone, try to clos

Delete an applicationIf your email account uses a BlackBerry Enterprise Server, your organization might not permit you to delete some applications. Fo

• If you downloaded the app from the BlackBerry App World storefront, on the Home screen, click the BlackBerry App World icon. Press the key > H

Error message and cause Possible solutionError 552: Insufficient storage space available during startupError 561: Application errorError 602: Applicat

Reload the BlackBerry Device Software using the BlackBerry Desktop SoftwareBefore you begin: Before you reload the BlackBerry Device Software, downloa

BlackBerry IDHow to: BlackBerry IDAbout BlackBerry IDA BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After y

Add a message that appears when your smartphone is locked1. On the home screen or in a folder, click the Options icon.2. Click Display > Message on

Change your BlackBerry ID informationYou can change your display name, security question and answer, and password. You can change your BlackBerry ID i

BlackBerry Device SoftwareHow to: BlackBerry Device SoftwareAbout updating the BlackBerry Device SoftwareYou might want to update your BlackBerry Devi

• To update your software using a website, from your computer, visit www.blackberry.com/update. Click Check for Updates. Connect your smartphone to yo

Troubleshooting: BlackBerry Device SoftwareI can't update the BlackBerry Device Software over the wireless networkDepending on the options that y

My smartphone responds slowly or freezesTry the following actions:• Close unused applications.• Free some of your application storage.• Update your Bl

Manage ConnectionsMobile networkHow to: Mobile networkManage Connections at a glance Check which wireless networks your smartphone connects toThe typ

Turn on, turn off, or check the status of a network connectionYou should keep network connections turned off in certain places, such as on an airplane

For more information about roaming and roaming fees, contact your wireless service provider.Switch wireless networks manuallyBefore you begin: To swit

Preferred wireless network listAbout the preferred wireless network listYour wireless service provider might have agreements with other wireless servi

6.Press the key > Close.Change the order of preferred networksBefore you begin: To perform this task, your BlackBerry smartphone must be connect

If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry Enterprise Server. Your administrator m

Wireless coverage indicatorsIndicators in the upper-right corner of the home screen display the wireless coverage level for the area that you are usin

Troubleshooting: Mobile networkI can't connect to the mobile networkTry the following actions:• If your BlackBerry smartphone uses a SIM card, ve

Turn on or turn off data service or set roaming options, 267 Wi-Fi technologyDepending on your BlackBerry smartphone model, the Wi-Fi feature might no

Connect to a Wi-Fi networkAbout connecting to a Wi-Fi networkYour BlackBerry smartphone can use the Wi-Fi network instead of the mobile network to vis

1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Wi-Fi Network > Other Way

3.Press the key > Options. • To turn on the prompt that appears for hotspots, select the Prompt me when a saved hotspot is found nearby checkbox

WEP optionsThese options appear if you choose the WEP security type.Option DescriptionSelect WEP key Set the type of WEP key for the Wi-Fi network.WEP

Option DescriptionServer SAN If necessary, type the server SAN that your smartphone should use to verify that it's connecting to the correct Wi-F

Set options for Wi-Fi diagnostic reportsWhen you set options for Wi-Fi diagnostic reports, if you set a default recipient, each time that you submit a

enabled smartphone, you might also need a software token to connect to your organization's network using a Wi-Fi network.Wireless coverage indica

Set up an email address1. On the Home screen, click the Setup icon.2. In the Setup section, click the Email Accounts icon.3. Follow the screens to set

Troubleshooting: Wi-Fi technologyI can't connect to a Wi-Fi networkDepending on your BlackBerry smartphone model, the Wi-Fi feature might not be

My smartphone drops calls made using Wi-Fi callingYou can only make calls using Wi-Fi calling if your BlackBerry smartphone is connected to a Wi-Fi ne

Mobile Hotspot modeDepending on your wireless service provider, this feature might not be available.How to: Mobile Hotspot modeMobile Hotspot mode bas

Connect to the mobile network manually while using Mobile Hotspot modeIf your BlackBerry smartphone is connected to a GSM network, and Mobile Hotspot

Change your mobile hotspot nameYou can name your mobile hotspot so that other Wi-Fi enabled device users can see the name when they try to connect to

Related informationBluetooth profiles, 289Submit a Mobile Hotspot diagnostic report1. On the home screen, click the connections area at the top of the

Bluetooth technologyHow to: Bluetooth technologyAbout BluetoothBluetooth technology is designed to establish a wireless connection between your BlackB

3. Click a Bluetooth enabled device.4. If necessary, do one of the following:• If the Bluetooth enabled device does not have a keyboard (for example,

During a call, press the key > Activate <Bluetooth device>.Related informationTurn on or turn off Bluetooth technology, 286 Share contacts

Rename or delete a paired Bluetooth enabled deviceBefore you begin: To perform this task, you must turn on Bluetooth technology. To delete a paired Bl

About downloading apps with the BlackBerry App WorldWith the BlackBerry App World storefront, you can search for and download games, themes, social ne

Option DescriptionA/V Remote Control (AVRCP)This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such as adjus

5.Press the key > Save. Related informationBluetooth profiles, 289 Set which contacts are available to share with a Bluetooth enabled car kit1.

Restrict outgoing calls1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Netwo

Set the message types that your Bluetooth enabled car kit notifies you ofBefore you begin: To perform this task, your Bluetooth enabled car kit must s

Troubleshooting: Bluetooth technologyI can't pair with a Bluetooth enabled deviceTry the following actions:• Verify that your BlackBerry smartpho

I can't send or receive filesIf you're trying to send a file as an attachment, your BlackBerry smartphone must be associated with an email a

I can't share contacts with a paired Bluetooth enabled deviceTry the following:• Verify that Bluetooth technology is turned on.• Verify that your

Media serverHow to: Media serverAbout the media serverUsing the media server you can wirelessly share media files from your BlackBerry smartphone with

1. On the home screen, click the Media icon.2.Press the key > Media Server.3. Click Access Control.4. Highlight a connection.5. Do one of the fo

Smart accessoriesAbout the Smart Accessories applicationYou can change how your BlackBerry smartphone functions when you connect it to a dock, charger

ContentsQuick Help ...

To use your smartphone as a tethered modem with a laptop, you must connect your smartphone with your laptop using a USB cable and open the BlackBerry

Change a dock profileBefore you begin: To perform this task you must have a dock profile saved on your BlackBerry smartphone.You can change the applic

Power and batteryHow to: Power and batteryInserting the SIM card, media card, and batteryRemove the battery door To remove the battery door, press an

Slide the SIM card into the slot.Insert the media card and batteryThe media card is optional. If a media card is included, it might already be insert

Set your smartphone to turn on and turn off automaticallyYou can set your BlackBerry smartphone to turn off while you aren't using it for an exte

About battery saving modeBattery saving mode helps your phone conserve energy and extend the amount of time between charges. When turned on, battery s

When abusive behavior is identified you are prompted to immediately shut down the app or ignore the prompt and allow the app to continue running. If y

Storage space and media cardsHow to: Storage space and media cardsAbout media cardsDepending on your BlackBerry smartphone model, you can insert a mic

To remove the battery door, press and slide.Insert the SIM cardDepending on your BlackBerry smartphone model or your wireless service provider, you m

Turn on or turn off media card supportWhen you turn off media card support, your BlackBerry smartphone can't access the files that are on your m

Back up smartphone data to your media cardBefore you begin: To perform this task, you must have a media card inserted in your BlackBerry smartphone.If

Add or delete a custom sound profile, 162Icons for sound and alert profiles, 161View a location on a map1. On the home screen, click the Maps icon.2.P

Repair files stored on your media card or on your smartphoneCAUTION: If you run the repair feature on your BlackBerry smartphone, your smartphone migh

About file encryptionFile encryption is designed to protect files that you store on your BlackBerry smartphone and on a media card that can be inserte

View the amount of available storage space on your smartphone1. On the home screen or in a folder, click the Options icon.2. Click Device > Storage

The application storage on my smartphone is lowWhen the application storage available on your BlackBerry smartphone is low, your smartphone displays a

SearchHow to: SearchSearch for an itemYou can search for help, contacts, documents, files, memos, pictures, videos, and more on your BlackBerry smartp

Change search options1. On the home screen or in a folder, click the Options icon.2. Click Device > Search.• To clear search history, click Delete

Do more with your message search results, 317Message search criteria, 316Message search criteriaField DescriptionSearch Messages Specify whether you s

Field DescriptionShow Change the status of messages that your smartphone should search for.Type Change the type of messages that your smartphone shoul

2. Type the text.3.Press the key on the keyboard. To search for the next instance of the text, press the key > Find Next or Find Next on Page

Related informationTurn on, turn off, or check the status of a network connection, 266 User Guide Search319

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.• To turn on airplane mode, click All Of

SecurityHow to: SecuritySecurity basicsAbout the smartphone passwordThere are several types of password protection that you can use on your BlackBerry

you are prompted to create a Password Keeper password. Then, you are prompted to enter the old Password Keeper password to access old password informa

Lock or unlock your smartphoneYou can lock the screen to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone p

Turn on or turn off dialing from the lock screen, 78 Set a limit for smartphone password attempts1. On the home screen or in a folder, click the Optio

Turn on Parental ControlsWhen you set a PIN for Parental Controls, the only way to reset the PIN if you forget it is to delete all the data on the sma

5. Enter your four-digit PIN. Click OK.Related informationI forgot the PIN for Parental Controls, 352Turn off Parental ControlsTo turn off Parental Co

Press the key > Change Password. Set a limit for password attempts in the Password Keeper1. On the home screen or in the Applications folder, cl

• Press the key > Options. Change the Length field. • Press the key > Options. Select or clear the Include Alpha, Include Numbers, or I

• To encrypt files using an encryption key and your smartphone password, change the Mode field to Device Password & Device Key.5.Press the key

Press the key. 5. Click Regenerate Encryption Key.SIM cardDepending on your wireless service provider and wireless network, your BlackBerry smartph

For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icon Guide.Remove the ne

• When you synchronize with your computer• When you change the time or the time zone for your smartphone• When you lock your smartphoneTurn on memory

The Memory Cleaner icon appears on the home screen or in the Applications folder.Certificates and PGP keysAbout certificates and certificate enrollmen

Certificate and PGP key basicsDownload a certificate or PGP key from an LDAP-enabled server or DSML-enabled serverIf you are enrolled with the PGP Uni

3. Select the certificate or PGP key.4.Press the key > Import Certificate or Import PGP Key. • To view the certificate or PGP key, highlight t

4. Click one of the following menu items:• Show Personal Certificates• Show Personal PGP Keys• Show Others' Certificates• Show Others' PGP K

Status indicators for certification authority profilesIndicator Description A valid certificate is associated with the certificate authority profile.

Revoke a certificate or PGP keyIf you revoke a certificate or PGP key, it is revoked only in the key store on your BlackBerry smartphone. Your smartph

Certificate and PGP key optionsChange the display name for a certificate or PGP key1. On the home screen or in a folder, click the Options icon.2. Cli

• Click a contact. • Click Use Once. Type an email address. Press the key on the keyboard.8.Press the key > Save. Change how often a certifi

Change connection information for a certificate server1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Sec

Update your BlackBerry Desktop Software . Visit www.blackberry.com/desktopsoftware.Tips: Doing things quicklyFor full instructions, click the links un

3. Highlight a certificate server.4.Press the key > Email Server or PIN Server. Key storeAbout the key storeThe key store on your BlackBerry sma

Change when your smartphone deletes the key store password1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced

3. Clear the Allow Key Store Backup/Restore checkbox.4.Press the key > Save. To turn on automatic backup and restore of key store data, select t

If the S/MIME Support Package for BlackBerry smartphones is installed on your smartphone, you can use smart card certificates to send S/MIME-protected

About smart password entryIf you use advanced authentication and your BlackBerry smartphone password or smart card password is numeric, you might be a

• You must have set a smartphone password.• You must have the smart card password that you received with your smart card.Use a certificate to authenti

VPN settingsDepending on the options that your administrator has set for you, this feature might not be supported.About VPN profilesA VPN profile cont

Third-party application controlAbout permissions and trust status for third-party applicationsYou or your administrator can set permissions that contr

5.Press the key > Apply Defaults to All. About direct Internet connections for third-party applicationsSome third-party applications that you ad

Press the key > Save. Interaction permissions for third-party applicationsPermission DescriptionCross Application Communication Specify whether

Change options for the home screen such as the wallpaper.On the home screen, press the key > Options.Answer a call, turn on backlighting, or unl

Data permissions for third-party applicationsPermission DescriptionEmail Set whether third-party applications can access email messages, text messages

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintainin

I forgot the PIN for Parental ControlsOnce a PIN for Parental Controls has been set, it can't be recovered. To set a new PIN, you must delete all

Service books and diagnostic reportsRun, view, send, or delete a diagnostic reportTo help your wireless service provider or administrator troubleshoot

• To restore a service book, click Undelete.Set a default recipient for diagnostic reportsIf you set the default recipient, each time that you submit

• If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you can't submit a diagnostic re

SynchronizationHow to: SynchronizationAbout synchronization and reconciliationThe wireless data synchronization and wireless email reconciliation feat

4. Select or clear the Wireless Reconcile checkbox.Delete email on your smartphone and in your email application on your computerYou can set the Delet

2. If necessary, click a calendar or contact list.3. Select the Wireless Synchronization checkbox.4.Press the key > Save. If you use the BlackBe

Troubleshooting: SynchronizationEmail messages aren't reconciling over the wireless networkTry the following actions:• Verify that your BlackBerr

Delete the previous text from a reply message.When you are replying to a message, press the key > Delete Original Text.Change how often podcast

Some characters in calendar entries don't appear correctly after synchronizationIf you schedule appointments or meetings on your BlackBerry smart

Accessibility optionsHow to: AccessibilityScreen accessibility optionsDisplay closed captions in videosYou can turn on closed captions so that text di

3.Press the key > Save. Audio and phone accessibility optionsTurn on or turn off event soundsEvent sounds alert you when you turn on or turn off

7.Press the key > Save. To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete.Related inf

A TTY indicator appears in the connections area at the top of the home screen.Related informationAbout TTY support, 81 Phone options, 78 Voice dialing

Voice command Description"Repeat" Say this voice command to have the last voice prompt repeated to you."Cancel" Say this voice com

• To set your smartphone to suggest word predictions as you type, change the Style field to Predictive.• To set your smartphone to type the first lett

CalculatorUse the calculatorOn the home screen or in the Applications folder, click the Calculator icon.• To press a key in the calculator, click the

GlossarycertificateA BlackBerry smartphone uses a certificate as a digital document that binds the identity and public key of a certificate subject. E

BlackBerry smartphones use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature o

Change the size of pictures that you take, 153View the amount of available storage space on your smartphone, 312Change how long your smartphone stores

Legal notice©2012 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks, names, and logos ar

EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS, OR WAR

availability, roaming arrangements, service plans and features. Installation or use of Third Party Products and Services with RIM's products and

National Center for Supercomputing ApplicationsUniversity of Illinois at Urbana-Champaignwww.ncsa.uiuc.edu Permission is hereby granted, free of charg

IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE

Send an incoming call to voice mail when your BlackBerry smartphone is inserted in a holsterPress and hold the Volume Down key on the right side of yo

Type a number in a text fieldPress and hold the key and press the number key.Type a number in a number fieldPress a number key. You don't need

Voice commands ...

Type an accented character Touch and hold the letter key. Tap the accented character that appears on the screen.Type a number in a text fieldTap the

PicturesZoom in Press IZoom out Press OPan up Press 2Pan down Press 8Pan right Press 6Pan left Press 4Rotate Press LCamera and video cameraZoom in bef

• Your smartphone or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is

I can't send messagesTry the following actions:• Verify that your BlackBerry smartphone is connected to the wireless network.• If the menu item f

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintainin

• Verify that your BlackBerry smartphone is connected to the wireless network.• Verify that wireless data synchronization is turned on in the Contacts

Tips and shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Tips: Doing things quicklyFor full

Switch to the Favorites, Media, Downloads, and Frequent panels.On the home screen, highlight All on the navigation bar and slide your finger on the tr

Set backlighting to remain on for a shorter period of time, and lower its brightness.On the home screen or in a folder, click the Options icon. Click

Tips: Freeing space for your music, pictures, videos, and filesYou can store files in the built-in media storage on your BlackBerry smartphone or on a

How to: Clock ...

Tips: Freeing space to optimize your smartphone's performanceTry to maintain at least 10 MB of available application storage on your BlackBerry s

Receive only the first section of long email messages, and choose whether to download more.On the home screen, click the Messages icon. Press the ke

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintainin

• Mark a message as read. Highlight a message. Press the key > Mark Read.• Mark all messages that are prior to a date as read. Highlight a date

Change the active phone numberFrom the home screen, press the key. Click your phone number at the top of the screen. Click a phone number.Shortcuts

View voice mail messagesPress the key and V.View text messagesPress the key and S.View call logsPress the key and P.View all your messagesPre

Switch worksheets Press V. Click a worksheet.View or hide columns or rows Press HIn a presentationSwitch presentation views Press MMove to the next sl

Type an accented or special character Press and hold the letter key and, on the trackpad, slide your finger left or right. For example, to type ü, pre

Insert an at sign (@) or a period (.) in an email address fieldTap the key.Capitalize a letterTap the key. Tap the letter key.Turn on CAPS lockT

Resume playing an audio or video filePress the key again. Play the next audio file Press and hold the Volume Up key on the right side of your smart

Compass ...

Shortcuts: BrowserTo use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input language that yo

Move around a webpageMove up a screenPress the key and the key.Move down a screenPress the key.Move to the top of a webpage Press TMove to th

Shortcuts: MapsDepending on the typing input language that you are using, some shortcuts might not be available.Zoom in to a map Press IZoom out from

Troubleshooting: ShortcutsI can't use a shortcutTry the following actions:• Depending on the typing input language that you're using, some s

PhoneHow to: PhonePhone at a glance Phone iconsThese icons appear at the top of the home screen and in the Phone application. Missed call Received ca

Phone basicsFind your phone numberDo one of the following: • To view your active phone number, from the home screen, press the key. Your phone num

To end a call, press the key.Related informationChange your ring tone, notifiers, reminders, or alerts, 30 I can't make or receive calls, 41 A

Mute a callDuring a call, press the key on the top of your smartphone. To turn off mute, press the key again. Place a call on holdIf your BlackB

Note: If you switch to a different application and you want to end the call, press the key.About using a headsetYou can purchase an optional headse

• If your smartphone is locked with a password, press the key > Emergency. Press the key. • If your keyboard is locked, press the key o

About the Smart Accessories application ... 299Set up a

1.From the home screen, press the key. 2.Press the key > Options > In-call Settings.3. Change the Phone Call Audio field or Headset Call A

1.From the home screen, press the key. 2.Press the key > Options > Call Waiting.3. Select or clear the Enabled checkbox.4.Press the key

• To delete a call forwarding number, click Edit Numbers. Click a phone number. Click Delete.4.Press the key > Close. About call blockingThe blo

If your wireless service plan includes text messaging, you can also send text messages to contacts that appear in your fixed dialing list.To use fixed

that organization to your contact list, when you add their phone numbers, you can type just the extensions instead of typing out the main phone number

Make a conference callBefore you begin: Depending on your wireless service provider or your wireless service plan, this feature might not be supported

Leave a conference callBefore you begin: You can perform this task only if you make a conference call by joining calls together, and not if you create

• To delete a single call log, highlight a call log.• To delete a range of call logs, highlight a call log. Press and hold the Shift key. On the track

• Your wireless service provider has set up your smartphone to support more than one phone number.• Your wireless service provider has provided you wi

Sort phone numbers or contacts on the phone screen1.From the home screen, press the key. 2.Press the key > Options > Call Logs and Lists.

Calculator ...

2.Press the key > Options > In-call Settings. • To answer calls automatically when you remove your BlackBerry smartphone from the holster, ch

Reset a call timerA call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your wireles

Press the key > Save. A TTY indicator appears in the connections area at the top of the home screen.Related informationAbout TTY support, 81 Pho

I can't check my voice mail, 85Check your voice mail, 83Check your voice mailDepending on your theme, you might be able to check your voice mail

administrator has turned off a feature or set an option for you, the option might not appear, the option might appear grayed out, or a lock indicator

I can't check my voice mailTry the following actions:• If you have more than one phone number associated with your BlackBerry smartphone and you&

5. Type your phone number.6. Click OK.I can't make calls using a voice commandTry the following actions:• Verify that your BlackBerry smartphone

Voice commandsHow to: Voice commandsPerform an action using a voice command1. On the home screen or in a folder, click the Voice Dialing icon.2. After

Available voice commandsVoice command Description"Call <contact name or phone number>" Say this voice command to make a call. To perfo

1. On the home screen or in a folder, click the Options icon.2. Click Typing and Language > Language.3. Change the Voice Dialing field.4.Press the

Quick HelpGetting started: Your smartphoneFind out about apps and indicators, and what the keys do on your BlackBerry smartphone.Your BlackBerry smart

My smartphone doesn't recognize names or numbers in voice commandsTry the following actions:• Say the first name and the last name of your contac

MessagesHow to: Messages applicationMessages at a glance Search for messagesYou can search for messages on your BlackBerry smartphone. You might also

• To search for messages using the criteria from your last advanced search, press the key > Search by > Advanced. Press the key > Las

2.Press the key > Options > Call Logs and Lists. • To show recent and missed calls in the Messages application, select the All Calls option.•

Set how long your smartphone stores messages1. On the home screen, click the Messages icon.2.Press the key > Options > Message Display and Ac

Press the key > Save. EmailSet up an email address1. On the Home screen, click the Setup icon.2. In the Setup section, click the Email Accounts

Press the key > Options > Email Account Management. 3. Click the email account that you want to change options for.For more information about

On the home screen, click the Messages icon. • To save an email or PIN message, highlight an email or PIN message. Press the key > Save. • To

2. Change the Importance field.3.Press the key > Save. Viewing and replying to emailView saved messages1. On the home screen, click the Messages

• To change the message, click Edit. Change the message. Press the key > Send. • To change the recipients, click Edit. Highlight a contact. P