Restore the BlackBerry Configuration Database.................................................................................................................... 39
8 Upgrading the BlackBerry Device Software.................................................................................................................. 43
Permitting users to upgrade the BlackBerry Device Software from their computers....................................................... 43
Configure a network drive...................................................................................................................................................... 44
Save the BlackBerry Device Software installation files to the network drive................................................................ 44
Verify the version of the application loader tool................................................................................................................ 44
Pushing the BlackBerry Desktop Software or BlackBerry Device Manager installation files to users' computers
.................................................................................................................................................................................................... 44
Synchronizing wireless data automatically......................................................................................................................... 45
Create the BlackBerry Device Software upgrade instructions for BlackBerry device users........................................ 45
Confirming that the BlackBerry Device Software upgrade process completed successfully...................................... 46
Upgrading the BlackBerry Device Software at a central computer.................................................................................... 46
Configure a network drive...................................................................................................................................................... 47
Save the BlackBerry Device Software installation files to the network drive................................................................ 47
Create a software configuration for the BlackBerry Device Software............................................................................ 47
Assign the software configuration to a user account........................................................................................................ 48
Upgrade the BlackBerry Device Software at a central computer.................................................................................... 48
Verify that the BlackBerry Device Software upgrade at a central computer completed successfully....................... 48
Pushing the BlackBerry Device Software and the BlackBerry Desktop Software to users' computers......................... 49
Configure a network drive...................................................................................................................................................... 49
Save the BlackBerry Device Software installation files to the network drive................................................................ 49
Save the BlackBerry Desktop Software installation files to the network drive............................................................. 50
Synchronizing wireless data automatically......................................................................................................................... 50
Send the installation files for the BlackBerry Desktop Software and the BlackBerry Device Software to users using
a third-party application........................................................................................................................................................ 50
Confirming that the BlackBerry Device Software upgrade process completed successfully...................................... 51
9 Troubleshooting the BlackBerry Device Software upgrade process........................................................................ 53
When users click the link to the application loader tool in the upgrade instructions, the upgrade process does not
start................................................................................................................................................................................................ 53
10 Glossary................................................................................................................................................................................ 55
11 Legal notice.......................................................................................................................................................................... 57
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