Blackberry TIVO - LEARN MORE Informações Técnicas descarregar pdf (Página 90)

Troubleshooting

Getting more info

Got a question? Here’s how you’ll always be able to find answers:

1. Use this chapter. This chapter contains answers to some of the

most common questions customers have while getting started

with the TiVo

Service.

2. Use the help screens on your TiVo Premiere DVR from Grande.

For general troubleshooting, go to the TiVo Central

screen, and

select ‘Settings & Messages,’ then ‘Help.’

3. Get how-to information online. You’ll always find the latest

information about what you can do with your TiVo Premiere

DVR from Grande online at tivo.com/howto

4. Call Customer Support. If you still have questions, contact a

Grande Customer Support agent by calling 1-866-247-2633.

TiVo Menus

How can I switch from HD to SD menus, or vice versa?

• Select ‘Settings & Messages’ from the TiVo Central screen.

Then select ‘Settings,’ then ‘Displays,’ then ‘Choose TiVo

Menus.’

TiVo

Service

What is the TiVo Service?

• Think of the TiVo Service as the brains behind your TiVo

Premiere DVR from Grande. The TiVo Premiere DVR from

Grande uses the show information provided by the TiVo Service

to record the shows you request, to provide Season Pass

functionality, to power the program guide, and to allow you to

search for shows.

What happens if my TiVo Premiere DVR from Grande loses

power temporarily?

• Everything is saved — including your My Shows list recordings

— regardless of the length of time the TiVo DVR from Grande

is without power. The only thing you will miss is a recording

that was scheduled to occur during the time the power was out.

Channels

I can’t go to one of my channels.

• Review your channel list to make sure all the channels you

subscribe to are marked with a yellow check. Compare the

channel list to the list of channels in your cable plan. See

page 70 for more information about your channel list.

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