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Troubleshooting

try restarting the TiVo DVR (see “Restarting the TiVo DVR” on

page 90 for instructions).

If you’re still having trouble, call Grande Customer Support at

1-866-247-2633.

Audio and Video

How do I get rid of the bars at the top & bottom or sides of the

picture?

Letterbox bars (at the top & bottom) and side bars may be added to a

show by the broadcaster, by the TiVo Premiere DVR from Grande,

or by your TV. In some cases, it may be difficult to determine the

source of the bars in order to determine how to eliminate them.

• Set the TiVo Premiere DVR’s Letterbox Color to gray. From

‘Settings & Messages,’ select ‘Settings,’ then ‘Video,’ then

‘Letterbox Color.’ Since most broadcasters add black bars,

making the TiVo Premiere bars gray will help you determine the

source of the bars.

• Make sure your TV Aspect Ratio is set correctly. From ‘Settings

& Messages,’ select ‘Settings,’ then ‘Video,’ then ‘TV Aspect

Ratio.’

• Use the ZOOM button on the TiVo remote to find an Aspect

Correction mode that minimizes the bars.

• Check your TV’s owner’s manual for information about how it

may be adding letterbox or side bars to the picture.

The audio and video are out of sync.

• The audio and video may re-sync if you change channels.

• You may be able to re-sync audio and video by pressing the

REPLAY button on the remote control.

• Press the TiVo button to go to the TiVo Central screen, then

press the LIVE TV/SWAP button to return to live TV.

• Restart your TiVo Premiere DVR from Grande. See “Restarting

the TiVo DVR” on page 90 for instructions.

My TiVo Premiere DVR from Grande was working, but now the

picture is frozen.

• Try changing channels several times.

• Press PAUSE, then PLAY.

• Restart your TiVo Premiere DVR from Grande. See “Restarting

the TiVo DVR” on page 90 for instructions.

I don’t get a picture now, even though I have been able to get

one in the past.

• Your TV may not be set to the correct input. Most TVs have an

input button that says either “TV/Video,” “Input,” or “Source.”

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Blackberry TIVO - LEARN MORE Informações Técnicas Página 96