Blackberry INTERNET SERVICE - FEATURE AND TECHNICAL OVERVIEW V3.2 Manual do Utilizador Página 13

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OpenScape Office
Integrated Contact Center - Improving Customer Services
OpenScape Office Contact Center
Integrated Multi Channel Contact Center
Deliver the complete range of customer engagement
options (voice, email, fax, chat)
Intelligent routing capabilities
Maximizing “first contact resolution” with integrated skill-
based, CLIP and VIP routing to always ensure reaching
the right agent
Business Process Integration
Connectivity to external customer databases and launch
of 3rd party CRM applications
Easy Management & reporting
Integrated Administration tools to allow easy contact
center setup incl. call flows, announcements and
customized reporting
Copyright © Unify GmbH & Co. KG 2013. All rights reserved.
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