Blackberry INTERNET SERVICE - FEATURE AND TECHNICAL OVERVIEW V3.2 Manual do Utilizador descarregar pdf (Página 26)

OpenScape Office

Application Launcher – Integration into Business Processes

OpenScape Office Application Launcher – Improved Customer Services

OpenScape Office Application launcher is a client

application that allows the launch of 3

party business

applications based on Caller Identification (CLI)

Enhanced productivity and customer services by handing

over caller information (incoming and outgoing calls) from

OpenScape Office into existing customers CRM apps.

 Up to five criteria's (e.g. Customer ID) can be handed

over towards specific customers applications

Launch of customer applications based on:

 Batch File Execution (e.g. vTiger CRM)

 URL Execution (e.g. Online Phone Books or

Localization via Google Maps)

Flexible pop-up windows with customizable action buttons

allowing execution of specific applications on demand

OpenScape Office Application Launcher can be licensed

individually per user client

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Blackberry INTERNET SERVICE - FEATURE AND TECHNICAL OVERVIEW V3.2 Manual do Utilizador Página 26