BlackBerry Web Desktop Manager known issues
If a user tries to back up the BlackBerry® device, in certain circumstances, the BlackBerry® Device Manager might stop responding.
(SDR 340985)
Workaround: Close the browser and try again.
Logging known issues
In the BlackBerry® Messaging Agent log file, the 50577 error message is logged as critical, though it is not a critical issue. (403647)
The location of each user’s Tasks should be listed as each user’s mail file in the BlackBerry® Messaging Agent log file, but instead
the location is blank in the BlackBerry Messaging Agent log file. (401077, SDR 301360)
If you restart the BlackBerry® Enterprise Server, the event log ID 20644 does not contain a description. This event log ID references
the NotesInitExtended API, which is a IBM® Lotus® Domino® runtime initialization process. (400616, SDR 277730)
In certain circumstances, after the network contact list is updated, the full name of a user is not listed in the BlackBerry Enterprise
Server log files. Only the first letter of the user's name appears in the log file. (400612, SDR 276975)
You cannot configure DSML logging in the BlackBerry Administration Service or BlackBerry Configuration Panel. (393721,
395340)
You cannot configure the logging for the BlackBerry Mail Store Service. (235409)
The log files for the BlackBerry Mail Store Service are automatically deleted after 14 days. (231153)
Workaround: In the Windows® registry, change the DebugLogMaxDailyFileAge value for the BlackBerry Mail Store Service.
On a computer that hosts a BlackBerry Administration Service, the BlackBerry MDS Application Console might lock the log file
for the BlackBerry MDS Application Console and the log file cannot be archived or removed. (187802)
When you upgrade the BlackBerry MDS Connection Service or BlackBerry Collaboration Service from version 5.0 to 5.0 SP1, the
Windows Event Log™ displays error messages for these services. (101283)
Workaround: You can ignore these error messages.
The "[10392] Unable to open note, NID=XXXXX lines" error message is logged at too high a logging level. (SDR 363429)
The logging system might stop responding while reading the HKEY_PERFORMANCE_DATA value. The logging subsystem might
stop responding if the BlackBerry® Enterprise Server is not able to read the registry. (SDR 286202)
The default value for the maximum age of daily log files for the BlackBerry Mail Store Service is 14, which means that the BlackBerry
Enterprise Server will automatically delete log files for the BlackBerry Mail Store Service after 14 days. The default value for all
other BlackBerry Enterprise Server components is 0, which means that the BlackBerry Enterprise Server will never delete the log
files for the components. (231153)
Release Notes
BlackBerry Web Desktop Manager known issues
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