
BlackBerry Enterprise Server components and features
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BlackBerry messaging and collaboration services
The BlackBerry® messaging and collaboration services provide a wireless extension of an organization's messaging
environment. These services include the BlackBerry Messaging Agent, the BlackBerry Collaboration Service, the BlackBerry
Synchronization Service, and the BlackBerry Attachment Service.
BlackBerry Messaging Agent
The BlackBerry® Messaging Agent connects to an organization's messaging server and provides messaging services, calendar
management, address lookups, attachment viewing, attachment downloading, and encryption key generation. The
BlackBerry Messaging Agent also acts as a gateway for the BlackBerry Synchronization Service to access organizer data on
the messaging server. The BlackBerry Messaging Agent synchronizes configuration data between the BlackBerry
Configuration Database and user mailboxes.
The BlackBerry Messaging Agent integrates with existing email accounts in your organization. The BlackBerry Messaging
Agent redirects messages from users’ email applications to their BlackBerry devices automatically. If users configure identical
signatures on their BlackBerry devices and in their email accounts, recipients cannot distinguish between the messages sent
from BlackBerry devices and those sent from email applications.
When users move or delete messages or mark messages as read or unread on their BlackBerry devices or in their email
applications, the BlackBerry Messaging Agent reconciles these changes over the wireless network between their BlackBerry
devices and the email applications. By default, both BlackBerry devices and the BlackBerry® Enterprise Server reconcile
email messages over the wireless network.
Wireless messaging features
BlackBerry® device users can use many of the same messaging features that are available in the email applications on their
computers.
Feature Description
email reconciliation The BlackBerry® Enterprise Server reconciles the status of messages between
users' BlackBerry devices and their email applications. If users delete, archive,
or move messages to personal folders in their email applications, the messages
are deleted from the message list on the users' BlackBerry devices. If users mark
messages as read or unread in their email applications, the messages appear
with the same status on their BlackBerry devices.
Feature and Technical Overview
BlackBerry Enterprise Server components and features
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