Managing BlackBerry device security over the wireless network using IT administration commands........................ 48
BlackBerry Monitoring Service...................................................................................................................................................... 48
BlackBerry Threshold Analysis Tool...................................................................................................................................... 50
BlackBerry Router........................................................................................................................................................................... 51
BlackBerry Policy Service............................................................................................................................................................... 51
BlackBerry Configuration Panel.................................................................................................................................................... 52
BlackBerry Administration Service................................................................................................................................................ 52
BlackBerry Web Desktop Manager............................................................................................................................................... 53
Comparison of BlackBerry Web Desktop Manager and BlackBerry Desktop Manager features.................................. 55
4 BlackBerry Enterprise Server high availability........................................................................................................................ 59
BlackBerry Enterprise Server high availability in a small-scale environment......................................................................... 59
How the BlackBerry Enterprise Server calculates health scores............................................................................................... 60
Conditions for failover to a standby BlackBerry Enterprise Server........................................................................................... 60
How a primary BlackBerry Enterprise Server demotes itself..................................................................................................... 61
Scenario: What happens after a primary BlackBerry Enterprise Server stops responding.................................................... 61
Scenario: What happens after the health score of a primary BlackBerry Enterprise Server falls below the failover threshold
........................................................................................................................................................................................................... 62
BlackBerry Configuration Database high availability................................................................................................................. 62
BlackBerry Configuration Database mirroring.................................................................................................................... 63
Scenario: What happens after the principal BlackBerry Configuration Database stops responding.......................... 63
High availability in a distributed environment............................................................................................................................ 64
5 BlackBerry Enterprise Server process flows............................................................................................................................ 67
Messaging process flows............................................................................................................................................................... 67
Process flow: Sending a message to a BlackBerry device................................................................................................. 67
Process flow: Sending a message from a BlackBerry device............................................................................................. 68
Process flow: Sending a message that contains an attachment from a BlackBerry device.......................................... 68
Process flow: Searching an organization's address book from a BlackBerry device...................................................... 70
Instant messaging process flows.................................................................................................................................................. 71
Process flow: Starting an instant messaging session using the BlackBerry Client for use with Microsoft Office Live
Communications Server 2005 (Microsoft Office Communicator).................................................................................... 71
Process flow: Starting an instant messaging session using the BlackBerry Client for use with Microsoft Office
Communications Server 2007.............................................................................................................................................. 72
Process flow: Starting an instant messaging session using the BlackBerry Client for IBM Lotus Sametime............. 74
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